Customer Comments

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Customer Comments Our customers are talking about us and here is what they are saying:

Please send your comments to feedback@bisqueimports.com

"I just wanted to take a moment to express my gratitude for your wonderful service and products.

My boss and I run after school ceramic classes and also sell Christmas platters during the holidays. Our classes run 6 weeks long and average about 20 to 30 students per session. Over the holidays we sell anywhere from 50 to 100 platters. I am branching out into other schools this year so I may be in the market for a kiln soon.

I have spent the last 3 years dealing with a local ceramic supplier (which by the way, is out of business today), trying to conduct business. What a nightmare!!! Not sure if any of you have ever been to South Florida, but customer service is very hard to find around these parts. Needless to say, I would order paint and bisque from them and either it would take forever to get or once I did receive it, it was usually defective or broken. My boss Anne and I became increasingly frustrated with our local supplier and decided to go on line to look for someone else and that's where we found Bisque Imports. Your customer service is incredibly efficient and we actually get what we order (What a concept)!!! I have dealt with many other suppliers and no one compares to Bisque Imports. Every time we place an order and receive our emailed invoice/UPS notice, my boss and I just look at each other and verbally declare why we love you guys so much. The word that always comes to mind is EFFICIENCY. Your customer service reps are extremely helpful and are always there to answer any questions we have. We know what we are getting and actually get it in a timely manner.

Thank You, Thank You, Thank You!!!! You guys are awesome." Lisa Arslan at Westminster Christian School [Miami Dade County, Florida]

"I must compliment you on the most beautiful bisque in the business! It’s so white and finely finished, it’s amazing!" Karen at Artrageous! Studio [Rockville Centre, NY]

"I just wanted to send you a little note to say how much we enjoy ordering from your company. We are a little creative learning center for kids located in NJ and order a few pieces of bisque from time to time. As well as a fantastic selection, you have a lovely woman with a british accent who answers your phone (i'm sorry i cant remember her name) she is a doll!! She has helped me on several occasions and i just wanted to let her know what a great job she does. We have completely stopped ordering from other bisque companies because of her excellent customer service and the fact that you've never let us down. Our orders are always correct, shipped promptly and arrive when you say they will. Keep up the good work!!! We here at The Art House truly appreciate you!" Rebecca and Melissa at tHE aRT hOUSE LLC [Hackettstown, NJ]

"I just wanted to say thank you for the gift of paint brushes with the last order I received from you. I was touched to experience such a personal touch from a large company. It just reminded me of why I like you guys so much. Your customer service is great, your turn around time is fantastic and your constant changing inventory and new product introductions are phenomenal. You really made my day, it was definatly an "ahhh, how sweet" momemnt for me. It was greatly appreciated! Thanks for making my day!" Sharon Clark from Pot-Luck [Denver, Co]

"Thank you for the excellent customer service! I feel very confident to continue doing business with you." Rachel and Mimi

“I have enjoyed using all your products while this is important, I also want you to know that each time I have asked for help of advice, your staff has been right there for us. They know their stuff that is for sure.” Cheryl Anne Day-Swallow [St. Petersburg, FL]

"I just wanted to tell you what a pleasure it is doing business with your company....It took me a long time to find a place that I could order my products on line, know right away if it was available or out of stock, have it shipped out within two days, and be able to track the delivery myself. This has taken so much stress out of running my business, you cannot even imagine!! Please pass this on to everyone who works so hard at Bisque Imports to provide this top notch customer service." Jill French from Glazy Days Pottery

"You guys have the BEST customer service!! Never have a problem your team can't handle. I have even had a rep go over the catalog with me to find the best platter for my custom painting. I am impressed that you can take the time with the big guys AND the little guys. A genuine thanks!!" Tammi Barnes from Whimsy Arts Studio

"I just got our bisque order in yesterday and cannot tell you just how excited I am to get started again with out workshops. The items we have ordered are far above my expectations. Your promptness in shipping is wonderful. We felt like it was Christmas yesterday when we began opening the cartons. I look so forward to ordering from you again. Thank you so very much!" Sandi Komurke

"Just wanted to send a note of thanks. It is so wonderful to pick up the phone anytime when I need help from ya'll. Everyone has been so kind to me from the first day I began calling. I am beginning to do shows now and wow, it's a bit overwhelming. I need a few extra hands to say the least. The bisque is always great to work with. It always arrives quick and my order is always right! WOW! Ya'll are great keep up the good work. I am thankful to have a business partner like Bisque Imports and the awesome staff of people. You make my life easier! I attached a few of my platters for you to see. Thanks Again." Dana Wittmann from Coast Designs [Gulfport, MS]

"I want to say thank you. We are new to your company (but why I never knew about you before is a mystery) and we have been so very, very pleased with your quality, customer service, just everything!" Stephanie at The Paint Escape [Freeland, WA]

"I cannot say how much help you all have been. BI is a great company to work with! Thanks for your help." Michelle Styrker from The Blue Beagle

"Your service, quality and shipping policy are the best in the industry." Penny Crymes

"Your bisque is far superior to any other we have bought for our studio. Although we make 95% of our own bisque, we buy some special things which we do not have the molds for." Bonnie from Ceramics Unlimited [North Augusta, SC]

"There are no words to thank you enough for your efforts to get me my order last week. We had a banner weekend - the best in my 6 month history of ordering and I was so grateful to have full shelves! We did more pottery this weekend than we usually do in a whole week! Now I just need to get it all cooked! Ha ha ha! Let the work begin!! Again - thank you and I look forward to many years of business with Bisque Imports!!" Renee at Potts N Paints [Chesapeake, VA]

"Adding Tag-Alongs and Bisque Beads to our inventory has been a great way to increase individual ticket sales. Bead birthday parties have been a huge hit for the tweens we've been trying to attract. Bisque Imports has been a wonderful resource for both of these products." Kami at Paint a Piece [Memphis, TN]

"Your company is one of the best customer service companies I've ever worked with - ALL OF YOU! Please let everyone else know!" Terry at Expressly Yours, Inc.

"Thanks for everything. You guys are always prompt and friendly. And I love your stuff! You have the best quality bisque around." Kathy at Rivergirls Pottery [Chattanooga, TN]

"I have been ordering your totally cool stuff for a few months now and have been very pleased with the way you keep up with the latest and the coolest stuff." Kathy at Rivergirls Pottery [Chattanooga, TN]

"At the convention I only had time to breeze by your booth but I was able to grab a catalogue. HOW NICE !!! My compliments on a job well done!! I totally enjoyed the puzzle on the plane ride home.... very creative and it worked I glanced at the entire catalogue while completing it!! I also love the little verses throughout the catalogue. We will put them on pieces in our studio.....again very creative. About the product finally. We love your selection of pieces." Mary Kay at Pick n' Paint Pottery [Centreville, MD]

"You folks at Bisque Imports are always so friendly and helpful whenever I call to place an order, so a big THANKS for being the kind of people who make the world a nicer place. When I grow up I think I'll move to Belmont, NC! (Incidentally, I'm 63 years old!)" Joann Thompson

"I just wanted to take a moment to say thanks so much for the great customer service you all have! I placed an order Sunday night and it arrived today. I needed it ASAP, and you guys really came through for me. I greatly appreciate your effort. Please pass on my sincere thanks to everyone who made it happen." Sharon Clark [Pot-Luck]

"Everything was perfect, as usual, and I just LOVE these Tag-Alongs and the new 8"letters! They are too fun. I love looking at your catalog and seeing pictures of all of you; it's so friendly." Brooke at Rainbow Fun Row [Charleston, SC]

"I received my invoices yesterday in snail mail. You guys are wonderful. Thank you so much. I love your products and am more than pleased with your service." Billie Miller [Warrior, AL]

Please send your comments to feedback@bisqueimports.com