Bisque Imports is a leader in the ceramic industry and it is our goal to supply quality bisque at competitive prices, expand our product offerings to meet market demands and provide superior customer service. As a wholesale company, we understand the unique needs of our wholesale customers and strive to provide an efficient ordering process.

Pricing on our website is password protected. Only qualified buyers may access pricing and purchase from Bisque Imports. To become a Bisque Imports customer please visit our New Customer Area and register for an account. Our Customer Service Department is available between 8am-8pm. Office and warehouse hours are Monday-Friday 8am-5pm EST. You can reach us by phone or text at 888-568-5991 or email customerser[email protected]

100% No Hassle Guarantee

Bisque Imports supports your success with Blue Label Bisque and all of our partner products with a 100% No Hassle Guarantee. Blue Label Bisque beauty, performance and strength was created with you in mind. If you are not completely satisfied with any product purchased through Bisque Imports we will refund 100% of the product cost. No hassle...guaranteed!

Order Processing

Bisque Imports has a minimum order of $50.00, unless the order is comprised of Drop Ship items only. A $15.00 minimum order fee applies for all orders under $50.00 that include items that are not Drop Ship items. All orders are processed in the order they are received in our accounting system. Orders can be submitted online through our website, by phone or by fax. Any additions to the order will be treated as a separate order. You will receive an email confirmation for your order.

Rush Order Processing

For an additional fee orders can be shipped the same day if received by 1:00 pm EST. If the order is received after 1:00 pm EST and the rush order has been checked the order will ship the next business day. The rush fee is $25 for orders up to $500. The rush fee is $50 for orders $501-$1,000. The rush order is not available for orders over $1,000. This applies to standard-sized orders that would ship via regular ground service and that are not considered for freight shipment. If the order needs to be palletized for shipping, we may be unable to rush process the order; therefore, the rush order fee would not be charged. Rush Order Processing is different from Express Shipping. For Express Shipment options please see information below.

Special Orders

Special Order items may take longer to receive, thus they will ship separately from the rest of your order. In cases such as glass or bisque kits, Bisque Imports reserves the right to substitute similar products.

Pricing and Product Information

While Bisque Imports strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Bisque Imports reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to written text, pricing, promotions, availability, and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Bisque Imports shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. We apologize for any inconvenience this may cause you.

Shipping

Bisque Imports strives to ship orders within 1-2 business days and freight (palletized) orders within 3 business days. During sales, holidays and trade shows, orders may require more time for fulfillment. Once the order has shipped, tracking information is emailed to the email provided on your account. Bisque Imports retains complete discretion in determining the most efficient and cost effective method of shipping.

Shipping charges shown below are subject to change without notice:

• Shipping cost for orders between $50-$99 is the FedEx List Rate.
• Shipping cost for orders between $100-$499.99 is 20% of the order total. Special order items are subject to additional fees. This charge covers Standard Ground Service in the contiguous US. For Alaska, Hawaii and International shipping, actual shipping charges apply.
• Shipping cost for orders over $500 is free* when shipped via freight (palletized) with BI selected carrier within the contiguous US.*Some items excluded, including kilns, equipment, furniture, and special orders.
• IMPORTANT: It is the customer’s responsibility to schedule pallet delivery with the carrier. Rescheduling or missed delivery appointments could result in re-delivery charges billed to the customer by the carrier.

Freight Shipping Options:

• Inside Delivery - $25 (Requires Lift Gate Service or truck height dock, and is provided at the carrier's discretion at time of delivery.) - Note: 15 minute time limit. Carrier could bill you for any additional time incurred.
• Lift Gate Service - $25 - Requiring Lift Gate Service can add up to 1-2 additional business days depending on carrier truck availability in your area.
• Shipping cost for orders over $500 that are shipped either FedEx Ground or Home Delivery at the customer’s request are not eligible for free shipping. Cost is 7% of the order total.
• All duties, taxes and broker fees for International shipments are the sole responsibility of the customer.

Once the order has shipped a notification is emailed to you that includes tracking information. You may also track your order by visiting www.fedex.com, if applicable. All duties, taxes and broker fees for International shipments are the sole responsibility of the customer. Bisque Imports retains complete discretion in determining the most efficient and cost effective method of shipping. Shipping charges are subject to change without notice.

Glass Packing Charges

Additional packing charges apply to 24" x 24", 12" x 24", and 21" x 16" sheet glass. For every 20 square feet of glass $25.00 will be added to your bill once the order has been processed. If order exceeds 120 square feet of sheet glass the Packing Charges will not be applied, the glass will be crated and freight shipped. For your reference, 24" x 24" sheet glass = 4 square feet and 12" x 24" sheet glass = 2 square feet. 21" x 16" sheet glass = 2.3 square feet. Packing Charges will not be waived during Free Shipping promotions.

Express Shipping

Bisque Imports offers express shipping through FedEx for customers that need their product quickly. Shipping charges for express shipments are based on zip code and weight of the order. Customers will be given a quote for express shipments and must approve the shipping amount before Bisque Imports will ship the order. Customers are responsible for the total cost of express shipping.

We offer the following options for express shipping:

• FedEx First Overnight: Delivery by 8:30 am depending on zip code and coverage
• FedEx Priority Overnight: Delivery by 10:30am (extended areas can be noon or 4pm)
• FedEx Standard Overnight: Delivery by 3pm (extended areas up to 4:30pm)
• FedEx 2nd Day AM: Delivery on 2nd business day by 10:30am
• FedEx 2nd Day: Delivery on 2nd business day by 4:30pm
• FedEx Express Saver: Delivery on 3rd business day by 4:30pm

Returned Check Fee

A $30 fee will be charged to the customer for any returned checks.

Damages, Returns, and Credits

Important: All damages, returns and credits must be reported to Bisque Imports within 10 business days of receiving your order.

After receiving your order please use the packing slip as a checklist to ensure everything was properly delivered. If the boxes were visibly damaged by the carrier, please take a moment to take pictures and email them to [email protected]

If you have missing or broken items, please report them to Bisque Imports to receive an in-house credit.

If items were missing, they will be re-sent to you, if requested, or issue a credit to your account. (in the contiguous US only).

If items were broken, a credit will be issued to your in-house account and applied to your next order.

If for some reason you would like to return merchandise to Bisque Imports, once received unbroken, you will receive an in-house credit. Boxes returned to Bisque Imports must be marked accordingly and have all information inside the box. Return shipments to Bisque Imports are the sole responsibility of the customer.

Event Ticket Policy

Event tickets can be canceled up to 30 Days before the event at which time you will receive an account credit for the full amount of the ticket. If you need to cancel within 30 days of the event you will receive an account credit equaling 50% of the ticket cost. No credits are given 2 weeks prior to the event.

Event tickets are not eligible for discounts or promotions.

Text Messaging (SMS) Communication

Bisque Imports complies with the Telephone Consumer Protection Act (TCPA). Bisque Imports will only send text messages for the purpose agreed to when opting in to the program. Users are able to opt out at any time by replying STOP to phone number 888-568-5991.

Limitations of Liability

BISQUE IMPORTS DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES IS EXPRESSLY DISCLAIMED. BISQUE IMPORTS' LIABILITY IN ALL EVENTS IS LIMITED TO THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.

Changes to Terms

Bisque Imports reserves the right, in its sole discretion, to change the Terms. The most current version of the Terms will supersede all previous versions. Bisque Imports encourages you to periodically review the Terms to stay informed of our updates.

Use of our website and placing orders with Bisque Imports indicates that you acknowledge and accept our terms, conditions and policies as stated on this page.

BI Perks and Pro Studio Program Terms and Conditions

Agreement between User and Pro Perk Program

Welcome to Bisque Imports’ Pro Perk Program. The Pro Perk Program (the "Site") is comprised partially of content found within web pages operated by Bisque Imports ("Bisque Imports"). The Pro Perk Program is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of components and content provided through the Pro Perk Program constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. The Pro Perks Program brings resources and benefits to its members.

No Unlawful or Prohibited Use/Intellectual Property

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Bisque Imports or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Bisque Imports content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Bisque Imports and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Bisque Imports or our licensors except as expressly authorized by these Terms.

Termination/Access Restriction

Bisque Imports reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice.

Changes to Perks Program Terms

Bisque Imports reserves the right, in its sole discretion, to change the Terms under which Pro Perk Program is offered. The most current version of the Terms will supersede all previous versions. Bisque Imports encourages you to periodically review the Terms to stay informed of our updates.