Josie from The Potter's House Studio
You guys are so awesome; I just can't believe it! I just received a very small shipment from one of your competitors, who out of respect will remain nameless. I bit the bullet... ordered a minimum order... paid 25 percent for shipping.... received a good amount of the product BROKEN in boxes that I could shred by hand (filled with those tacky, little static cling peanuts that spill all over the floor!) AND if I want a credit, I have to jump through hoops with UPS and then go back to the vendor. WHO HAS TIME FOR ALL OF THAT?????!!!!!!!!!!! And here I am just a few moments later, reading your very polite email asking me if I want a credit or if you can ship the turtles to me. No photos.. no hassles... I just cannot believe the difference!!!! You guys are WONDERFUL!!!!!!! I REALLY appreciate it and just can't thank you enough!!!!! I LOVE BISQUE IMPORTS!!!!!!!!!
Jolee from Monrovia Mudworks
Let me say, again, that you guys ROCK!!! My orders are always handled promptly and your confirmation system is first rate! Thanks for keeping it fun.
Troy at Hot Pots Pottery
Hi Kelci! We are excited to hang with the BI Crew again in March. The line-up is awesome. It looks to be the best event we have ever attended. Hope everyone is doing well. Thanks for the yummy gourmet pretzels. The Hot Pots Gang gobbled them down. They were a perfect treat to help refuel us as we were winding down the Holiday Sales Frenzy. Sales were awesome and BI bisque was a big part of our largest Holiday Sales $ in 14 years. We are hoping to and on track to have a huge sales increase for 2014. We say awesome and we say you all are awesome. Merry Christmas to you and the whole awesome group that makes BI like part of the Hot Pots Family and our continued success.
Judy at Glazed & Amazed
DJ and the Bisque Imports crew, thank you so much for the fabulous summer camp guide to get us started on camp planning. Your company is so thoughtful and fun and I love being a part of it.
Shelly at Clay Fusion
Wake Forest, NC
Hey BI - You have outdone yourselves!!!! Thank you for a pain free camp series!!!! The projects are spot on and instructions are awesome. A few projects I may do for my adult classes! Thank you! Thank you!!!!
Bettie Ann at The Pottery Factory
Hi there, I just wanted to let you know that I LOVE the summer camp guide. It’s going to give us a great start to our summer camp program. We’re excited to start creating our samples and posting the program on our website. Thanks for making our job as pottery studio owner’s easier by providing such a valuable resource guide.
Michelle at The Green Bird Creative Studio
I just want to take a second to tell you how excited I am to use this company! The client service I received in the process of getting approved for the account was amazing! Each person I spoke with yesterday, (Renee, Jennifer and Tina), was very friendly, polite and responded immediately to my needs. I was thrilled with the products and prices and anxiously await the order I have placed! I look forward to doing more business with this company. Thank you again for the professional friendly service! A big company that has made a little business owner feel very appreciated.
James from Sis Ceramics
"You have good sales and I have received multiple shipments with NO broken bisque. I'm likely to be a customer for a long time. Your prices are really good. I buy quite a bit of bisque from you because it's perfectly cleaned and doesn't cost much more than buying the greenware, cleaning it myself and having it fired."
Sarah from The Pottery Piazza
"Thanks so much for the Catalog Marketing guide! That was a lot of work and REALLY REALLY AWESOME!!!! Thanks for sharing (and caring)!"
Carla from All Fired Up Studio
Pawleys Island, SC
"The Catalog Marketing Guide is great! Thanks for all the great ideas and information!!"
Mary from The Clay Cat Studio
North Windham, CT
"I am totally thrilled with the items and service I have received from you. I am never disappointed, and will continue to use you as my "go-to" place. I like the substantial quality of your products.Thank you as always."
John from Buffalo Mountain Pottery
"Not only are they a supplier, they are are coaches, mentors, and friends. More businesses should adopt this business model.I returned from a short business trip to find an unexpected package of goodies from BI for us to try in our small studio. Just wanted to say “thank you” – we appreciate it when you do such special things for your customers!!"
Stephanie from Ceramics Bayou
"Thank you for the box of new items I received in the mail yesterday. It was fun surprise and I cannot wait to see which ones sell first. I appreciate your generosity."
Marcie from The Expressive Hand
"We held the fundraiser called Break the Grip of Pediatric Cancer on Saturday. Although there were a million festivals, races and other events happening over the weekend in Philadelphia, we managed to have about a hundred people show up to break pottery in a symbolic effort to Break the Grip! We can't thank you enough for donating all of that pottery to be broken! People were generally hesitant to break perfectly good looking items, until they threw their first piece, then all hell broke lose! After all, who doesn't like to smash things every now and then? In the end, we managed to raise a little over $2000., which is about 2 years of physical therapy co-pays for the family!
I am attaching a few pictures for you to see.Thanks so much for your generosity and thoughtfulness."
Melissa from Color Wheel Pottery
"I wanted to thank you so much for contacting me when my debit card was not going through. I only use it to make bisque and glass purchases with you. Because you took the time to call me I found out my card had been compromised and the bank put a hold on the account. I honestly would not have known if you did not contact me. I have always appreciated your company and customer service!"
Pat from The Mad Potter
"Kelci - Thank you for the pictures! Kaitlynn and I loved CeramaJam. I am planning to try to attend the Glass-O-Rama this Fall. We really appreciate everything you do to help studios succeed."
Pam from Pottery Works
"The summer camp guide is exactly what I was looking for. Thanks to everyone who pulled this whole summer camp project idea together! It is no wonder you keep getting best supplier of the year!"
Millie from Firehouse Pottery & Arts
Mt Airy, MD
"Hi Kelci, I just wanted to send a thank you to you, DJ, Denise, and everybody who helped make CeramaJam a success! We had a great time! The projects presented will definitely help our studio meet the needs of our customers. We appreciate how organized the sessions were and how helpful you all were answering our questions and offering business advice. Thanks again for a great two days! We are looking forward to seeing everybody again soon! I didn't say this on the survey, just crossed my mind as I was reading this email again.... You are supplier of the year this many times because you communicate with us as friends, studio owners, doing what we love and NOT as customers"
Cindy from Green Leaf Studios
"The bisque ware is some of finest I've ever used. Good service and fast turn around time on orders."
Naomi from Color Me Mine Tampa
"In case you don't hear it often - you guys are awesome! Everyone is always soooo helpful when I call or e-mail, I REALLY appreciate that! I'm sure you hear complaints loud and clear and hope that you get messages like this often as well! Thank you, thank you! P.S. Make sure you forward this e-mail to the boss ;-)"
Teresa from Soul Fire Art Studio
"I really want to thank Kelci and Denise for a wonderful three days of class. I left feeling far more confident about what I'm doing. Looking forward to seeing you again at CeramaJam in Thiensville! Thank You!!!"
Diana from Dynamic Ceramics
"I recently took another glass workshop and must say that the one at BI was MUCH more informative. You were also so much more generous with the supplies (the previous training limited us to very small projects). I absolutely loved the hair spray in the fun writer bottle (such a simple/easy solution....). You were all so very generous with your time and expertise. Additionally, it was wonderful to meet everyone. I really liked the tour of the new (old?) facility.... I'm someone who visualizes things and now I can picture the process as I place an order. Thanks again!"
Carolyn from Over the Moon Studio
"Excellent customer service - I've dealt with Zane, Renee and Jennifer - all have been very helpful and professional!! And the prices are great too :)"
Lydia from Bayou Ceramics
"An awesome company with lots of inspiration, a big heart, and a personal touch."
Kelli and Stacey from uPaint Pottery Studio
"We LOVED the class and really enjoyed getting to know you guys. What a wonderful team you have at BI! We can't wait to get glass going in our studio. Thanks a million ladies!"
Max from The MuddMeister
"We can truly say that BI is our first and remains best vendor for everything they sell."
Melissa from Small Town Creative
"I believe i just talked to you! THANK YOU!
I am extremely impressed with customer service thus far. Excited for my shipment to arrive. Thanks"
Jill from from Glazy Days Paint Your Own Pottery
South Lyon, MI
"The shipment got here on time!! Customer was happy, kids had a blast,
all is well! Thank you once again for providing the customer service
that you all should be SO proud of! Not everyone does that and that
is what makes you the BEST! Thanks again."
Lara from The Fire Playce
"Oh my gosh!! Bisque Imports is the best partner that I could ask for. My business thrives because of your wonderful products and support. Thank you for always adding new and wonderful items for our customers. Your sales and specials are so amazing and helpful. Love you guys!!! "
Holly from Imagination Pottery and More
"Thanks so much! You guys are the best supplier I have. Great customer service!!! Tell your boss I said so"
Cricket from Artsy Me
"I just want to take this time to thank you for always being so accommodating. Every time I need something quickly, I am able to pick it up within a day or two. Yesterday was no different!! Thank you again, and I appreciate your services and KINDNESS!! From your BIG FAN at ARTSY ME!!"
Vickie from Paint N' Fun
"Thanks so very much for making sure that this order got to our studio in time for our playground fund raiser. We had an awesome turn out. We raised over $400.00 to help towards building the playground. You're the BEST! "
Anna from Omyn
"Just a quick note to let you know that my 3 boxes are unpacked, everything is here, and it all survived the journey to Australia intact and unbroken! I think this was in large part to the masterful packing of Isaac Gullate, he needs to be awarded an engineering degree! Please pass on my thanks to him :) I will definately be a repeat customer. Thank you for your help."
Linda from Art Attack
"To Zane and the Awesome BI Staff! Did you ever know that you're my hero, and everything I would like to be? I can fly higher than an eagle,'cause you are the wind beneath my wings.Thank you got the ornaments today and you saved me!"
Evelyn from Sherwood Forest Garden Center
"Thanks guys for the Conversion Chart and Tip Sheets. Sure will make my job a whole lot easier. I am so fired up to begin experimenting. You are the best and many blessings on your new place and expansion."
Jim and Stacy from Fired Up
"Renee, thanks for the excellent customer service. We have come to count on Bisque Imports even more in 2013, and as a result you all are fast becoming one of our top three suppliers. We typically sell over 10,000 pieces of pottery a year in our little beach town, so thanks to Bisque Imports for being an important part of our success!"
Veronica from Cool Catz Pottery
Storm Lake, IA
"Thank you for sending me samples of the hot selling bisque pieces! Besides obvious trends such as the crazy cupcake trend, it is hard to figure out what is popular and selling well. Thanks for making me job easier by pointing those trends out! As a small studio this kind of assistance is invaluable. You make my job so much easier. As always BI is a fabulous company and really knows how to assist and help out their customers. Thanks tons!"
Jeannie from Buffalo Mountain Pottery
"Hey BI peeps…I got home tonight from a very long day and evening at the studio, went to get my mail, and guess what I found on the sidewalk in front of my house?! A box from Bisque Imports. I wasn’t expecting a box so was naturally very curious about whether or not I may have sleep-ordered something from BI (yes, it’s possible!). How surprised and delighted I was to open the box and find a really nice note and many pieces of bisque for me to try! Thank you! I wanted you to know that I really appreciate your thoughtfulness!"
Jennifer from Color Me Mine-Costa Mesa
Costa Mesa, CA
"You guys rock with your shipping turn around time! Thanks for the free shipping too!"
Melanie from Firefly Studio
Little Rock, AR
"Just a note to say thank you for the great customer service we have received over the past year since I have become owner of the Firefly Studio in Little Rock. The previous owners of Firefly used another company as their main supplier and when I came on as owner, I found that you guys were so much more dependable, affordable, and most important - your customer service is by far better than any others (we have tried all of them). My studio manager who shares the responsibility of ordering along with me, has been extremely happy with you guys as well. Anyway, I just haven't had the time to thank you and tell you how much I appreciate you guys - and I wanted you to know that your whole team is doing a great job! Bisque Imports is the best!! Keep up the great work and we look forward to a long relationship between Firefly Studio and Bisque Imports!"
Patti from Wood You Remember
"Just wanted to drop you a quick note to let you know how much I appreciate you guys! I took advantage of your sale to purchase 150 rice bowls for a vacation bible school! They turned out beautifully! The priest was amazed at how beautiful the bowls turned out! Your customer service is wonderful! Thank you so much!"
Carole from Express Yourself Art Barn
"Received my order, and WOW you did an amazing packing job. Out of all my suppliers (and I have a lot), you have the best approach to packing and crating. Not a single piece of damages… Thank you for such a great job…"
Carla from All Fired Up
Pawley's Island, SC
"I also wanted to give BI props for providing info on bisque made in China for us to educate ourselves and in turn educate our clients. Great move."
Los Angeles, CA
"Please pass along my appreciation to Dee for a job well done. My order of 60 bowls arrived without a scratch. Your help is greatly appreciated. Thank you Dee for your kind help. You also rock."
"I received my order yesterday and am MORE THAN PLEASED with the entire experience!!! I was really blown away by the caliber of the staff. From my first discussion to the little extra note from the packer and the smiley faces on the outside of the boxes - too much!!!! I will spread the work about BI Far and Wide :)"
Melissa from Color Wheel Pottery
"I was speaking with my old business partner and she asked me who I ordered pottery from for my mobile business? I told her that I only order from Bisque Imports. When I had a studio, we ordered from a few different suppliers but we always took note on how bisque from Bisque Imports always came in undamaged and if something was damaged and we called it in, the customer service was awesome. When I branched out on my own with a small mobile pottery business I decided that I only wanted to order from you guys. I order larger quantities of items and no matter how big the order is, I am completely satisfied with the quality. Thank you for going above and beyond for me."
West Kelowna, BC
"Wow, the credit was unexpected, yet much appreciated. It is so refreshing to do business with a company with integrity! Pass along my gratitude to your coworkers, each of them have been a pleasure."
Susan Schumpert from Blue Ridge Mt. Pottery
"You guys are the greatest - good quality and fast service and great prices!"
Cassie Loizeaux from The Brick Kiln
"I just wanted to say how happy I have been with Bisque Imports! Your customer service and the quality of your products are outstanding. I couldn't have been happier with my very first order. Thanks for making my job a little easier. :)"
Lara Craddock from The Fire Playce
"Wow! You guys are absolutely amazing! I just received a sample box of items and a personal card! You absolutely made my yucky Monday into a fantastic day! I am currently just a mobile pottery studio but soon I will be opening my store front and I am sure to succeed with a company like yours having my back! You really are the best! Thank you again!"
Elizabeth Moleres from Hands on Pottery
The Woodlands, TX
"I just wanted to give you guys some feedback on the amazing service and high quality products you provide! I have enjoyed the reliability, efficiency and exceptional customer service that comes with each item I've bought. Even though I am relocating, I will continue to purchase materials and items through you due to how well I've been treated."
"I received my order today that I placed late on Sunday. Have not opened it yet.....but I suspect everything will be perfect. I really appreciate your fast service. THANK YOU!"
Jenny Austin from The Mud Hut
"WOW! I'm so impressed with the way you guys tackle your clients' concerns and queries....keep up the good work! Way to go, Bisque Imports!!!!"
Penny Jaeger from The Pottery Co.
I wanted to take a moment and thank you. I opened my little “Pottery Co.” on March 3rd. Our community is small and has been hit hard economically. I did not know if I could do a part time paint your own pottery studio. I have and I am so glad, it has been such a nice thing to do and has been a great experience for many. I was able to do this in our downtown area that really needs businesses like this. I am so grateful to you, I feel this has been like a partnership. Most everything I have purchased, bisque, glass, glaze and supplies is through you. The quality has been great, I have had little to no technical problems and with the prices I receive from you I pass those on to the customers. It is so nice to be able to offer many items for $5, so a young mom with a couple kids can come in and paint without it being a hardship. Thank you for helping me make this venture so do-able.
Karen from Artrageous! Studio
Rockville Centre, NY
I must compliment you on the most beautiful bisque in the business! It's so white and finely finished, it's amazing!
Rebecca and Melissa from The Art House
We have completely stopped ordering from other bisque companies because of her excellent customer service and the fact that you've never let us down. Our orders are always correct, shipped promptly and arrive when you say they will. Keep up the good work!!! We here at The Art House truly appreciate you!
Kami at Paint a Piece
Adding Tag-Alongs and Bisque Beads to our inventory has been a great way to increase individual ticket sales. Bead birthday parties have been a huge hit for the tweens we've been trying to attract. Bisque Imports has been a wonderful resource for both of these products.
Sharon from Pot-Luck
I just wanted to say thank you for the gift of paint brushes with the last order I received from you. I was touched to experience such a personal touch from a large company. It just reminded me of why I like you guys so much. Your customer service is great, your turn around time is fantastic and your constant changing inventory and new product introductions are phenomenal. You really made my day, it was definitely an ahhh, how sweet, moment for me. It was greatly appreciated! Thanks for making my day!
I just wanted to take a moment to say thanks so much for the great customer service you all have! I placed an order Sunday night and it arrived today. I needed it ASAP, and you guys really came through for me. I greatly appreciate your effort. Please pass on my sincere thanks to everyone who made it happen.
Rachel and Mimi
Thank you for the excellent customer service! I feel very confident to continue doing business with you.
St. Petersburg, FL
I have enjoyed using all your products. While this is important, I also want you to know that each time I have asked for help or advice, your staff has been right there for us. They know their stuff - that is for sure!
Dave & Nicole from Firefly Pottery
Bisque Imports is ONE CLASS "A" COMPANY!! I made an order last weekend Saturday May 25th, forgetting that the following Monday was Memorial Day May 27th. I needed some of the product by end of day Thursday May 30th and wasn't sure if they would arrive in time. So I called BI & spoke with Kim, and she helped & ensured me that I would receive the items purchased in time. Later in the day my online payment had a problem processing, and Kim stayed in contact with me to help ensure the items were still going to get to me on time. Where my wife and I are both thankful, shocked, amazed, and grateful is that even though I couldn't get my online payment to go through that day, Tuesday May 28th, BI still shipped out all products to get them to me on time. WITHOUT PAYMENT!
Tammi from Sweet Martha's Whimsy
You guys have the BEST customer service!! I never have a problem your team can't handle. I have even had a rep go over the catalog with me to find the best platter for my custom painting. I am impressed that you can take the time with the big guys AND the little guys. A genuine thanks!!
I just got our bisque order in yesterday and cannot tell you just how excited I am to get started again with our workshops. The items we have ordered are far above my expectations. Your promptness in shipping is wonderful. We felt like it was Christmas yesterday when we began opening the cartons. I look so forward to ordering from you again. Thank you so very much!
Shelley from Dusty Duo Ceramics
Just wanted to say, we watch your videos :) You Guys are GREAT!!! What a great team you have!!!
Dana from Coast Designs
Just wanted to send a note of thanks. It is so wonderful to pick up the phone anytime when I need help from y'all. Everyone has been so kind to me from the first day I began calling. The bisque is always great to work with. It always arrives quickly and my order is always right! WOW! Y'all are great! Keep up the good work. I am thankful to have a business partner like Bisque Imports and the awesome staff of people. You make my life easier! Thanks again.
Stephanie from The Paint Escape
We are new to your company (why I never knew about you before is a mystery) and we have been so very, very pleased with your quality, customer service, just everything!
Jill from Glazy Days Pottery
South Lyon, MI
I just wanted to tell you what a pleasure it is doing business with your company. It took me a long time to find a place that I could order my product online, know right away if it was available or out of stock, have it shipped out within two days, and be able to track the delivery myself. This has taken so much stress out of running my business, you cannot even imagine!! Please pass this on to everyone who works so hard at Bisque Imports to provide this top-notch customer service.
Christine from Ready Pack Ship
Just want to thank you guys for always getting our orders shipped so
promptly. Love your products . BI is awesomely amazing <3.
Judi from It's Yours Pottery
"You guys are the best! Ordered - shipped - received- unpacked and shelved here in Omaha!!! Yay for BI customer service! Thank you!!!"
Michelle from The Blue Beagle
I cannot say how much help you all have been. BI is a great company to work with! Thanks for your help.
Brian from Claymates
...just received the shipment...26 hours after I placed the order...you guys rock!
Also:...love the packing materials...we re-use everything...no waste!
Brooke from Rainbow Fun Row
Everything was perfect, as usual, and I just LOVE these Tag-Alongs and the 8 Inch Letters! They are too fun. I love looking at your catalog and seeing pictures of all of you; it's so friendly.
You folks at Bisque Imports are always so friendly and helpful whenever I call to place an order, so a big THANKS for being the kind of people who make the world a nicer place. When I grow up I think I'll move to Belmont, NC! (Incidentally, I'm 63 years old!)
Kathy from Rivergirls Pottery
I have been ordering your totally cool stuff for a few months now and have been very pleased with the way you keep up with the latest and the coolest stuff. Thank you for everything. You guys are always prompt and friendly. And I love your stuff! You have the best quality bisque around.
Penny from Synchronicity Studio
Pacific Grove, CA
Your service, quality and shipping policy are the best in the industry.
Bonnie from Ceramics Unlimited
North Augusta, SC
Your bisque is far superior to any other we have bought for our studio.
Renee from Potts N Paints
There are no words to thank you enough for your efforts to get me my order last week. We had a banner weekend - the best in my 6 month history of ordering and I was so grateful to have full shelves! We did more pottery this weekend than we usually do in a whole week! Again - thank you and I look forward to many years of business with Bisque Imports!!
Terry from Expressly Yours
Your company has some of the best customer service of any company I've ever worked with - ALL OF YOU! Please let everyone else know!
My boss and I became increasingly frustrated with our local supplier and decided to go on line to look for someone else and that's where we found Bisque Imports. Your customer service is incredibly efficient and we actually get what we order (What a concept)!!! I have dealt with many other suppliers and no one compares to Bisque Imports. Every time we place an order and receive our emailed invoice/UPS notice, my boss and I just look at each other and verbally declare why we love you guys so much. The word that always comes to mind is EFFICIENCY. Your customer service reps are extremely helpful and are always there to answer any questions we have. We know what we are getting and actually get it in a timely manner. Thank You, Thank You, Thank You!!!! You guys are awesome.
Helen from Amazing Glaze
Tracy City, TN
I must say your marketing department must be complimented on their constant clever emails and great offers on an ongoing basis. I wish I had someone like that working for me. They are never boring, always entertaining.
Chickie from Claychick
It has been a pleasure buying bisque from you. I started teaching from a garage and now a comfy little studio in the heart of my town. YOU have helped create my business. THANK YOU!!!
Louise from Everyone's an Artist
Bisque Imports is a very unique organization in my mind because everyone there is sooooo friendly, and they seem to have a great time together whenever I see them at convention.
Phyl from Ruya Creations
I received my first order from Bisque Imports, and I am extremely pleased with the bisque. I'm especially delighted at the care taken in packaging the items--especially the beads. I have never received an order of beads where each bead is individually wrapped within the small plastic bag. Thank you for taking such care with my purchase. I am a small business (operated out of my home) so my orders probably won't be large or frequent but I definitely will re-order from Bisque Imports.
Tammi from Arts Unlimited
I do love my Bisque Imports!!!!!
Willie from Ceramics-N-More
Cedar Park, TX
Congrats on being Supplier of the Year. Thanks for all you do to keep me operational. Wonderful staff and great leadership. Once again, congratulations.
Pamm from Simply Ceramics
Thousand Oaks, CA
Just wanted to let you know that we haven't had any problems of shivering with your bisque since you've been sending out pieces made with your new clay body. It seems now that Bisque Imports is the the only bisque I'm receiving that DOESN'T shiver...I'm having a lot of problems with others though, and, as you can imagine, it's very frustrating. Thank you to all of you at BI who took the time to recognize the problem early on and find a solution.
Alice from Aber's Ceramics & Crafts
Thank you, thank you, thank you!! I received my first order today and I am just thrilled!!! I truly appreciate the fast shipping and everything was packed so well!! You have a customer for as long as I am in business!!
Kathy from Claytime Cafe
I appreciate all the efforts Bisque Imports has made over the years to accommodate Claytime Cafe. I'm sure you all don't hear it often enough, but you all are so appreciated.
Melissa from The Big Red Barn
I am so impressed with your service, BI! I ordered at 9 pm last night and had shipping info by this afternoon. Awesome job! Thanks for the free shipping promotion, too... I look forward to dealing with you much more in the future. Thanks!
It means a lot to any customer when they visit any business and are made to feel special..
special enough to be attended to in turn
special enough to be listened to, and have your questions listened to
special enough to be made feel as though there is no hurry or rush for you to move on
That is exactly what I felt when I visited your location for the first time, Thursday, 25 February, 2016.
Thanks for all your assistance Ladys
It's ART Time
I am sooooooo happy!!! Thank you so much Bisque Imports, you guys ROCK!!! Congratulations on the new location!
We just wanted to let you know we received our order #148729 packed beautifully by Donella. We were delighted to get the candy and are having great fun blowing bubbles around the office. Thank you for adding some sweet fun to our delivery.