As a Bisque Imports customer, we want you to know what to expect when you receive your palletized orders via our shipping partner FedEx.

A Bill of Lading (BOL) accompanies the driver with your pallet order. This form will indicate that you should receive Inside Delivery, a service that is free with your BI order. With this service the driver will breakdown the pallet and will deliver the boxes to a central location within your store. Click here to see a copy of this form. You may request that the driver share the BOL with you when your shipment is delivered.

The driver is not required to remove pallets/packing materials from your location. Re-loading these materials into the truck could potentially cause damage to other shipments.

Delivery can be taken up a freight elevator, but will not be taken up passenger elevators.

Both Bisque Imports and FedEx value your business and will do our best to ensure that your shipments arrive in a timely manner as well as in excellent condition.

Additionally, you may call Bisque Imports at 888-568-5991 if you have any questions or concerns.